CXSuper's Privacy Policy & Data Protection

When you use the cxsuper platform, we collect certain personal information needed to provide you with the best experience. We only collect what is genuinely necessary — nothing more.

When you access the cxsuper app or website, certain technical information is automatically collected — such as your IP address, browser type, screen resolution, and activity patterns on the platform. This data is primarily used for fraud prevention and improving the user experience.

Cxsuper uses the information it collects for the purposes listed below. Every action we take has a clear reason behind it, and we never use your data for unnecessary purposes:

• Account management: Completing your registration, confirming logins, and keeping your account secure.
• Payment Processing: Processing deposits and withdrawals successfully and verifying transactions.
• Customer Support: To resolve your issues quickly and provide the support you need.
• Fraud Prevention: To detect and prevent account hacking, money laundering, and other fraudulent activities.
• Service Improvement: To further improve platform performance and enhance the user experience.
• Legal compliance: To comply with applicable laws and regulatory requirements.
• Personalized Experience: To recommend promotions and games tailored to your preferences.

Cxsuper analyzes your gaming behavior to help promote responsible gaming. If a harmful gaming pattern is detected, our team will reach out with timely support and guidance.

Cxsuper follows a strict policy — your personal information is only shared with third parties in limited, specific circumstances:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to complete a transaction.
• KYC verifier: Information is shared with approved and secure verification agencies for identity verification purposes.
• Legal authorities: Information may be disclosed in response to a court order or a valid request from law enforcement authorities.
• Security Auditors: Independent experts are granted limited access to data for platform security verification purposes.

All third parties with whom cxsuper shares data are bound by strict confidentiality agreements. They may only use the information for its intended purpose and cannot act beyond our instructions.

Cookies and similar technologies are used when you browse the cxsuper website and app. Cookies are small text files stored in your browser that help make your experience smoother.

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: Remembers your language, theme, and preferences. Optional.
• Analytics Cookies: Helps analyze platform usage. Optional and anonymized.

Cxsuper does not use third-party tracking pixels or cross-site trackers. Our cookie policy is built entirely around respecting your privacy.

Cxsuper uses industry-leading security technology to protect your personal information. Our security framework is multi-layered and continuously updated:

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Data stored on our servers is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available for all accounts.
• Suspicious login attempts are automatically detected and the account is locked accordingly.
• Databases are backed up regularly and stored in secure locations.
• Regular penetration testing and security audits are conducted.

That said, no system on the internet is completely impenetrable. We encourage you to stay vigilant — use a strong password, avoid logging in from shared devices, and report anything suspicious to us.

Every registered user on cxsuper has the following rights over their personal information:

Cxsuper is strictly a platform for users aged 18 and above. We do not knowingly collect information from any minors.

• Age verification is mandatory at the time of registration.
• Age verification is carried out through the KYC process.
• Any account identified as belonging to a minor is immediately closed and all associated data is deleted.
• If parents have any concerns, they can contact our support team — we will act promptly.

Cxsuper does not retain personal information longer than necessary. Different types of data are subject to separate retention policies:

• Account information: For as long as the account is active and 5 years after closure (legal requirement).
• Transaction Records: 7 years (as required by financial regulatory guidelines).
• KYC documents: 5 years after account closure.
• Gaming History: For as long as the account is active and 2 years after closure.
• Log Files & Technical Data: Up to 12 months.
• Marketing Preferences: Until you withdraw your consent.

Cxsuper may update this Privacy Policy from time to time. We always communicate changes to you transparently:

• For significant changes, you will be notified at least 14 days before they take effect.
• Updated policies will be published on the platform and communicated to your registered email address.
• Continued use of the platform after a policy update constitutes your acceptance of the revised terms.
• If you do not agree to the updated policy, you may request to close your account and we will assist you.

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our Data Protection team. We are always ready to assist you in Bengali.

Your privacy is our highest priority. cxsuper is committed to always being transparent, responsible, and user-friendly. Your feedback on any of our decisions or practices is always welcome.